Customer Support

Frequently Asked Questions

Q7.

How to check ECG data after product use

Since the method varies by product, please contact the Sales Support Team (+82-80-910-0911).

Q6.

How to dispose of the product

Self-disposal
 Main unit - dispose as small household appliance
 Battery - dispose in battery recycling bin
 Pads - remove the pad connector and dispose as general waste
 Bag - dispose as general waste

Q5.

If there is no sound or light from the storage cabinet

Replace the battery of the warning light on top of the cabinet. If it operates, continue using it; if not, a new purchase is required
(storage cabinet and warning light are not eligible for A/S)

Q4.

How to inspect the main unit

1. Customer
1) Basic inspection (room temperature): visually check the status indicator at least once daily
    (1) SP1 : Check LCD (O indicator, battery, pad status)
    (2) NF : Check status indicator light (green blinking: Normal, red blinking: inspection required)
2) Low temperature (November–March / domestic standards)
    (1) Perform basic inspection
    (2) Additional inspection items during inspection: Conduct power ON/OFF test once per month
    (3) Indoor storage is recommended (operating temperature according to manual: 0~40°C)

2. Manufacturer Recommendation
Annual inspection by the manufacturer is recommended (via courier / on-site): conducted at a cost
1) When inspection is conducted via courier
    1. Check whether a replacement unit is required → send replacement if necessary
    2. After receiving the replacement, place the unit requiring inspection in the shipping box and prepare it
    3. Contact the Sales Support Team → arrange return shipment → product received
    4. Inspection Items
       4.1 Check product expiration
       4.2 Check consumables (battery, pads) expiration
       4.3 Measure shock energy
       4.4 Inspect device exterior
2) When on-site inspection is conducted
Inspection personnel will contact the customer individually after confirming the schedule (inspection fee and travel cost apply)

Q3.

Inquiry on purchasing consumables (battery, pads)

Naver Store : https://blog.naver.com/cumedicalsystems

Official Mall : https://homeaed.co.kr/shop

Head Office Inquiry : Main number +82-31-421-9700

Q2.

Inquiry on recommended replacement period of the main unit

Up to 10 years from the manufacturing date

- Ministry of Health and Welfare : Follow the manufacturer’s recommendation, but do not exceed 10 years

- Reference Materials : Guidelines for Installation and Management of Automated External Defibrillators (distributed by the Ministry of Health and Welfare)

  Management and operation of AED installation institutions (Article 38-3, Enforcement Rule of the Emergency Medical Service Act)

Q1.

How to check expiration date (NF1200, SP1)

1) Product (AED) – 10 years from the manufacturing date indicated on the product
    (AED product name, manufacturing date, serial number (S/N indicated on the back of the product))

2) Battery – recommended 4 years from the manufacturing date
    How to remove battery
     - SP’s : While facing the front, check the left side, press the bottom locking device, and pull outward to remove and inspect
     - NF1200 : While facing the front, check the right side, press the bottom locking device, and pull outward to remove and inspect.

3) Pads - approximately 30 to 32 months,
    The exact expiration date must be checked directly
    (Indicated next to the hourglass symbol on the label; usable until the expiration date (end of month) printed on the pad)
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